Legal

Privacy Statement

Effective Date: September 15, 2025  ·  Last Updated: September 15, 2025

Introduction

Incluud®, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform and related services (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Information You Provide to Us

Information We Collect Automatically

How We Use Your Information

We use the information we collect to:

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent. We may share your information when you explicitly consent to such disclosure.

Service Providers. We engage third-party companies and individuals to facilitate our Service, including cloud hosting and infrastructure providers, payment processing services, customer support platforms, analytics and monitoring tools, and email communication services. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.

Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements. We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

Protection of Rights. We may disclose information to protect our rights, property, or safety, or that of our users or others, including enforcing our agreements and policies.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments and updates, access controls and authentication procedures, employee training on data protection practices, and incident response procedures. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes, such as maintaining security, preventing fraud, or resolving disputes.

When you delete your account or request deletion of your information, we will take reasonable steps to remove your personal data from our systems, though some information may remain in backup systems for a limited time.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

To exercise these rights, please contact us using the information provided below.

Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

Children’s Privacy

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by posting the updated policy on our website, updating the “Last Updated” date at the top of this policy, and sending you an email notification for material changes. Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For users in the European Union, you may also contact our Data Protection Officer at [email protected].

© 2025 Incluud®, Inc. All rights reserved.