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Privacy Statement

Effective Date: September 15th, 2025 
Last Updated: September 15th, 2025 

 

Introduction 

Incluud, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform and related services (the “Service”). 

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service. 

Information We Collect 

  • Information You Provide to Us 
    • Account Information: Name, email address, company name, job title, and other registration details 
    • Profile Information: Additional details you choose to add to your account profile 
    • Content: Data, files, documents, and other content you upload, create, or store using our Service 
    • Communication Data: Information from your communications with us, including support requests and feedback 
    • Payment Information: Billing details and payment method information (processed by third-party payment processors) 
  • Information We Collect Automatically 
    • Usage Data: Information about how you interact with our Service, including features used, time spent, and user preferences 
    • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers 
    • Log Data: Server logs, error reports, and performance metrics 
    • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies 

How We Use Your Information 

We use the information we collect to: 

  • Provide, maintain, and improve our Service 
  • Process transactions and manage your account 
  • Communicate with you about your account, updates, and support 
  • Personalize your experience and provide relevant content 
  • Monitor and analyze usage patterns and trends 
  • Detect, prevent, and address security issues and fraudulent activity 
  • Comply with legal obligations and enforce our terms of service 
  • Develop new features and services 

Information Sharing and Disclosure 

We may share your information in the following circumstances: 

With Your Consent 

We may share your information when you explicitly consent to such disclosure. 

Service Providers 

We engage third-party companies and individuals to facilitate our Service, including: 

  • Cloud hosting and infrastructure providers 
  • Payment processing services 
  • Customer support platforms 
  • Analytics and monitoring tools 
  • Email communication services 

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality. 

Business Transfers 

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. 

Legal Requirements 

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations. 

Protection of Rights 

We may disclose information to protect our rights, property, or safety, or that of our users or others, including enforcing our agreements and policies. 

Data Security 

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include: 

  • Encryption of data in transit and at rest 
  • Regular security assessments and updates 
  • Access controls and authentication procedures 
  • Employee training on data protection practices 
  • Incident response procedures 

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 

Data Retention 

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes, such as maintaining security, preventing fraud, or resolving disputes. 

When you delete your account or request deletion of your information, we will take reasonable steps to remove your personal data from our systems, though some information may remain in backup systems for a limited time. 

Your Rights and Choices 

Depending on your location, you may have certain rights regarding your personal information: 

  • Access: Request access to the personal information we hold about you 
  • Correction: Request correction of inaccurate or incomplete information 
  • Deletion: Request deletion of your personal information 
  • Portability: Request a copy of your information in a structured, machine-readable format 
  • Objection: Object to certain processing of your information 
  • Restriction: Request restriction of processing in certain circumstances 

To exercise these rights, please contact us using the information provided below. 

Cookie Preferences 

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service. 

Children’s Privacy 

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. 

Third-Party Links and Services 

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. When we make changes, we will notify you by: 

  • Posting the updated policy on our website 
  • Updating the “Last Updated” date at the top of this policy 
  • Sending you an email notification for material changes 

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy. 

Contact Us 

If you have any questions about this Privacy Policy or our privacy practices, please contact us: 

  • Address: 8914 W Forever View Dr, Coure D’Alene, ID 83814 

For users in the European Union, you may also contact our Data Protection Officer at [email protected] 

 

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